c366 Terms & Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "User", "you") and c366 ("c366", "we", "us", "the Platform") governing your access to and use of the c366 website located at c366.app and all associated gaming, betting, and account services (collectively, the "Service"). By registering a c366 account, accessing the Service, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms apply to all users of the c366 platform regardless of the device or method of access. If you do not agree to any part of these Terms, you must not access or use the Service. Your continued use of the Service after any amendment to these Terms constitutes acceptance of the revised Terms.

To register and use a c366 account, you must meet all of the following criteria at the time of registration and throughout your use of the Service:

• You must be at least 21 years of age.
• You must be a natural person and not a corporation, trust, or other legal entity acting on behalf of a third party.
• You must provide accurate, complete, and current personal information during the registration process.
• You must not be a current or former employee, contractor, agent, or affiliate of c366 or any of its group companies or business partners.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you in your jurisdiction.

c366 reserves the right to verify eligibility at any time. Where eligibility cannot be confirmed, c366 may suspend or close the account and return any undisputed real-money balance to the account holder through their registered payment method within a reasonable timeframe.

To access real-money gaming at c366, you must create a single registered account. The following rules govern all c366 accounts:

• Each player may hold only one active c366 account. Operating multiple accounts (multi-accounting) is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances held within them.
• You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your mobile number, password, or one-time passcodes with any other person.
• If you suspect that your account has been accessed without your authorisation, you must notify c366 support immediately using the contact details in the footer of this page.
• All registration information must be accurate and kept current. You are required to update your details promptly whenever your personal circumstances change.

c366 may require identity verification (KYC) before processing withdrawals, following detection of suspicious activity, or as part of a compliance review. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and delays to withdrawal processing.

All financial transactions on the c366 platform are subject to the following conditions:

• The minimum deposit is ৳100 for most game types. Specific minimum and maximum limits for each payment method are displayed at the point of deposit.
• Deposits are accepted via bKash, Nagad, Rocket, Upay, City Bank, and BRAC Bank. c366 does not accept deposits from accounts not registered in your own name; third-party deposits will be returned and the account may be suspended.
• Withdrawals are processed to the same payment method used for the qualifying deposit wherever technically possible. Where not possible, c366 will use an alternative verified payment method registered in the player's name.
• c366 does not charge platform fees on standard deposits or withdrawals. Fees levied by your payment provider (such as mobile financial service charges) remain your responsibility.
• c366 reserves the right to delay or withhold withdrawals pending KYC verification, fraud investigation, or where there is reasonable suspicion of a breach of these Terms.

Players are solely responsible for understanding and complying with any tax obligations applicable to their gambling winnings under their local laws. c366 does not provide tax advice and does not withhold tax on behalf of any player.

c366 offers bonuses and promotions to both new and existing players. The following general terms apply to all c366 bonuses unless the specific promotion terms state otherwise:

• All bonuses are subject to wagering requirements before any bonus winnings may be withdrawn. The applicable rollover multiplier is stated in the specific bonus terms shown at the point of offer.
• Bonuses are issued to the registered account holder only and may not be transferred, assigned, or shared between accounts under any circumstances.
• c366 reserves the right to withdraw or amend any bonus offer at any time without prior notice. Where a bonus has already been credited to a player account, the terms in force at the time of crediting will continue to apply.
• Bonuses may not be used in conjunction with any strategy designed to circumvent wagering requirements, including matched betting, arbitrage betting, or placing low-risk bets on opposing outcomes to lock in a profit regardless of the result.
• Bonus funds and free spin winnings are subject to a maximum cashout limit unless the specific promotion states otherwise. Real-money deposits and winnings derived solely from real-money play are not subject to a cashout cap.

The welcome bonus available to new c366 players is a 100% match on the first qualifying deposit of ৳500 or more, up to a maximum of ৳20,000. The welcome bonus is available once per eligible account and cannot be claimed by any player who has previously held a c366 account under a different identity or mobile number.

All games on the c366 platform operate under the following conditions to ensure fairness and integrity for every player:

• All casino games, slots, and crash games use independently certified Random Number Generator (RNG) technology. Game outcomes are not influenced by c366, its staff, or any third party.
• Live casino games are streamed from professional studios operated by licensed providers including Evolution Gaming, Ezugi, and Pragmatic Play Live. The rules of each live game are displayed within the game interface and govern each session.
• Sports betting markets and odds are set by c366 and may be adjusted before settlement. c366 reserves the right to void bets placed on markets offered in error, where odds were clearly mispriced, or where the integrity of an event is in doubt.
• Technical malfunctions including disconnections, game freezes, or server errors may result in a round being voided. The stake for any voided round will be returned to the player's wallet. c366 is not liable for losses arising from technical failures beyond its reasonable control.

The following conduct is strictly prohibited. Any player found engaging in prohibited conduct will face immediate account suspension and may be subject to permanent termination and forfeiture of all funds:

• Registering more than one account, or registering an account in another person's name or on their behalf without c366's written consent.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, navigate the platform, or interact with games in any non-human manner.
• Depositing funds derived from illegal activity, engaging in money laundering, or using the c366 platform to facilitate any financial crime.
• Colluding with other players to manipulate game outcomes, share cards in poker, or coordinate betting strategies in any way that unfairly disadvantages the platform or other players.
• Exploiting software bugs, pricing errors in odds, or any platform vulnerability to generate financial gain. Winnings obtained through exploitation of a technical error are not considered legitimate and will be voided without exception.
• Providing false, misleading, or fraudulent information at any point during account registration, KYC verification, bonus claims, or support interactions.

c366 cooperates fully with law enforcement and financial crime authorities where required by applicable law. Accounts identified as involved in prohibited conduct will be reported to relevant authorities as required.

c366 is committed to promoting responsible gaming and minimising gambling-related harm. The following tools are available to all registered players and may be activated by contacting c366 support:

• Deposit limits: Set daily, weekly, or monthly deposit limits from your account settings. A limit reduction takes effect immediately; a limit increase requires a cooling-off period before it applies.
• Session reminders: Set a play duration alert so c366 notifies you after a defined period of continuous gaming activity.
• Self-exclusion: Request a self-exclusion period of 1 month, 3 months, 6 months, 12 months, or permanent exclusion. During any self-exclusion period your account will be fully suspended and no deposits or bets will be accepted.
• Reality checks: c366 displays net win/loss information during your session to help you stay aware of your real-money gaming activity and make informed decisions.

If you believe gambling is becoming a problem for you, please contact c366 support immediately using the email address in the footer of this page and request self-exclusion or further responsible gaming assistance. We take all such requests seriously and will always act in the player's best interest.

c366 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. Grounds for suspension or termination include but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Reasonable suspicion of fraud, money laundering, match-fixing, or any other financial or sporting crime.
• Failure to complete KYC verification satisfactorily within a reasonable timeframe when requested by c366.
• A player's own request for account closure or self-exclusion.

Where an account is closed due to a Terms breach, all bonus funds and associated winnings will be voided. Any remaining undisputed real-money balance will be returned to the player via their registered payment method within a reasonable timeframe, subject to completion of any outstanding verification requirements.

The c366 Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, c366 excludes all representations, warranties, and conditions of any kind — whether express or implied — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. c366 does not warrant that the Service will be uninterrupted, error-free, or free from harmful components at all times.

To the fullest extent permitted by applicable law, c366's total aggregate liability to any player for all claims arising out of or in connection with these Terms or the Service shall not exceed the total deposits made by that player during the 30 days immediately preceding the event giving rise to the claim. c366 shall not in any event be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill.

All content on the c366 platform — including but not limited to text, graphics, logos, icons, images, game assets, software code, and the overall design and layout — is the property of c366 or its licensed content suppliers and is protected under applicable intellectual property law. You may not copy, reproduce, modify, distribute, display, publish, or create derivative works from any platform content without the prior written consent of c366. Your use of the Service grants you only a limited, non-exclusive, revocable right to access and use the platform for personal, non-commercial purposes in accordance with these Terms.

c366 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, c366 will use reasonable efforts to notify registered players in advance — for example by displaying a notice on the platform or sending a notification to the player's registered mobile number. The effective date of any revised Terms will be clearly stated at the top of the updated document.

It is your responsibility to check these Terms periodically. Your continued use of the Service after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept revised Terms, you must stop using the Service and may request account closure by contacting c366 support.

If you have questions about these Terms, need to raise a dispute, or require account-related assistance, please contact c366 support using the email address shown in the footer of this page. c366 aims to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

For responsible gaming support or self-exclusion requests, please include the words "Responsible Gaming" in your email subject line so your message can be prioritised and directed to the appropriate team without delay.