c366 Responsible Gaming

One of the most effective responsible gaming tools available at c366 is the ability to set a personal deposit limit. A deposit limit caps the total amount you are permitted to add to your c366 wallet within a chosen time period, ensuring that you never spend more than you intend to. You can set limits on three time periods:

• Daily limit: the maximum total deposits allowed within any single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly limit: the maximum total deposits allowed within a rolling 7-day period.
• Monthly limit: the maximum total deposits allowed within a rolling 30-day period.

A limit reduction takes effect immediately. A limit increase, however, requires a mandatory 7-day cooling-off period before it applies. This safeguard prevents impulsive decisions in the heat of the moment. To set or adjust your deposit limit, contact c366 support using the email address in the footer of this page.

Time can pass quickly when you are engaged in gaming. c366 offers session controls to help you keep track of how long you have been playing and to pause your activity when needed. Available session controls include:

• Session reminder: choose a reminder interval (e.g. every 30 or 60 minutes) so c366 notifies you how long your current session has been active. The reminder appears on-screen and gives you a clear moment to pause and decide whether to continue.
• Time-out: take a structured break from your c366 account for 24 hours, 72 hours, 1 week, or 1 month. During a time-out, your account remains accessible for withdrawal purposes only — no new deposits or bets can be placed.
• Spending tracker: view a real-time summary of your net deposits, total bets, and net win/loss for the current session directly from your account dashboard.

All session controls can be activated by contacting c366 support. A time-out activation is immediate and cannot be reversed by the player during the active period. This intentional friction helps ensure the tool is used thoughtfully, not impulsively.

If you feel that gambling is becoming more than entertainment — that it is affecting your finances, relationships, mental health, or work — self-exclusion is the most powerful tool at your disposal. When you self-exclude, your c366 account is fully suspended for the duration you choose. The following self-exclusion periods are available:

• 1 month: suitable if you want a meaningful cooling-off period while you assess your relationship with gambling.
• 3 months: a longer break that gives you time to build new habits and assess your wellbeing.
• 6 months: ideal if gambling has caused noticeable disruption to your daily routine or finances.
• 12 months: a full-year commitment to step back and rebuild financial and personal stability.
• Permanent exclusion: if you decide you never want to use c366 again, we will close your account permanently. This action is irreversible.

During any self-exclusion period, c366 will not send you promotional messages and will not accept any new deposits or bets from your account. Any undisputed real-money balance at the time of exclusion will remain available for withdrawal. To request self-exclusion, email c366 support with the subject line "Self-Exclusion Request" and include your registered mobile number.

One of the most common contributors to gambling-related problems is losing track of how much time and money has been spent. c366 automatically displays a reality check summary during your gaming session — showing your session start time, total time played, total amount wagered, total amount won, and your current net position (profit or loss) for that session.

These reality checks are designed to interrupt the immersive flow of gaming at natural intervals, giving you the information you need to make a genuinely informed decision about whether to continue playing. If at any point your reality check shows a figure that concerns you, we encourage you to take a break, review your deposit limits, or contact c366 support.

Gambling becomes a problem when it stops being fun and starts causing harm — to your finances, your relationships, your mental health, or your daily life. Below are common warning signs. If you recognise several of these in your own behaviour, please take them seriously and reach out for support:

c366 operates a strict 21+ age policy. Gambling is not appropriate for minors, and c366 takes all reasonable steps to prevent underage access to the platform. If you share a device with younger family members, we strongly recommend the following safeguards:

• Never share your c366 login credentials with anyone, including family members. Keep your username and password private and use a strong, unique password that others cannot guess.
• Log out of your c366 account after every session, particularly if your device is used by others. Do not allow browsers to save your c366 password on shared devices.
• Use your device's parental control or screen time features to restrict access to gambling-related content for younger users in your household.

If you suspect a minor has accessed or attempted to access your c366 account, contact c366 support immediately using the email address in the footer of this page. c366 will investigate the matter and take appropriate action, including account suspension where necessary.

Whether you are a new player or a long-time c366 member, these practical guidelines will help you keep gaming in its proper place — as a form of entertainment, not a financial strategy or coping mechanism:

• Set a strict entertainment budget before you start each session and stop playing once that budget is used — regardless of whether you are winning or losing. Never chase losses.
• Only gamble with money you can genuinely afford to lose. Never use money earmarked for rent, food, bills, savings, or family obligations as your gambling budget.
• Take regular breaks during gaming sessions. Stand up, have a drink of water, and mentally check in with yourself — are you still having fun, or are you playing out of habit or frustration?
• Do not gamble when you are tired, upset, under the influence of alcohol, or in a stressful emotional state. Impaired judgement leads to poor decisions and higher risk of loss.
• Balance your gaming time with other leisure activities — sports, socialising, time with family, or other hobbies. A diverse routine makes it much easier to keep gambling in perspective.

If you feel that gambling is becoming a problem — or if someone close to you has raised concerns about your play — please do not wait until the situation becomes a crisis. Reaching out early is a sign of strength, and c366 support is available every day to help you access the tools you need.

To request any responsible gaming tool — deposit limit, session time-out, self-exclusion, account lock, or just a confidential conversation about your gaming habits — contact c366 support using the email address below. All responsible gaming requests are handled with complete confidentiality and without judgement.